![]() The servers themselves were all professional and extremely courteous. The servers seemed pressed to accommodate the patrons in a timely fashion. There seems to be a problem with staffing in those restaurants as while the meals, except for the steak restaurant, were tasty, they were on the cool side rather than straight from the kitchen. Could not converse with table mates comfortably. The live music on Friday evening was far too loud for dining in the steak restaurant. Grounds and beach area are amazing! Dining in restaurants other than Rosewater and buffet breakfast have taken a decided downturn since I visited last January. ![]() Please rest assure extra efforts and various actions will be taken to eliminate any smell and ensure a pleasant hotel experience.It is important to mention, that the resort follows strict norms of hygiene, Quality standards and safety procedures, incorporating more products with antimicrobial technology and reducing the development of unpleasant odors at indoor or outdoor environments.Additional to this, the hotel is continually evaluated by different International and National Quality standards audit companies, such as AAA and Aqua Check Safety First.On behalf of all our team members, we genuinely hope to have the opportunity of welcome you again to erase this bad lasting taste.Sincerely,Guest Care Team ![]() Nevertheless, we would like to highlight when we are in the hospitality industry, we are aware and conscious of the safety and wellness. Therefore, all of our reviews are genuine and relate the true experience of our distinguished guests.On the other hand, please advise mother nature is unpredictable, it’s a fact that the climate changes present important affectations all around the globe, as the sea temperature increases the seaweed is more likely to make its way to the shoreline.Nevertheless, our team members are truly committed on maintaining the beach on perfect conditions every day.On behalf of the entire team members, we genuinely hope to have the opportunity of welcoming you back again to erase this bad lasting taste.Sincerely,ĭear guest,Firstly, we extend our sincere apologies for not meeting your expectations that your stay was not as you expected and for the unpleasant odor at the given time.Please be certain that your feedback is currently under the review by our Director of Maintenance. Dear David,We value all our guests' feedback, whether positive or more constructive, so that we may improve our service for the future.That being said, we would like to highlight the world class service the resort provides, is based on the anticipation of our guests needs and the true recognition of their preferences, caring for them in every aspect and enhancing their very best hotel experience without the necessity of offering compensations neither complimentary upgrades. ![]()
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